Refund Policy

StockGuard offers a 14-day money-back guarantee on StockGuard subscriptions. If StockGuard is not right for your shop, you can request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address on your receipt, or email us at support@stockguard.co.za and we will arrange it for you. Refunds are returned to the original payment method.

Trials, renewals and cancellations

Every new shop gets a 7-day free trial before any payment, so you can test StockGuard with your own stock first. You can cancel a paid plan at any time from the plan page in the app; your subscription then keeps working until the end of the period you have already paid for and is not renewed. When you switch between plans, the difference is charged or credited immediately.

Your records

Cancelling or refunding never deletes your sales, stock counts or discrepancy history. Your records remain readable, and you can start recording again by choosing a plan.

Paddle's own refund policy also applies to purchases made through checkout.